This website accepts returns and refund requests for eligible bags and accessories in accordance with the following return policy.
1. RETURN TIME FRAME
Customers may request a return within 30 days after receiving the order.
Return requests submitted more than 30 days after the delivery date may not be accepted.
2. RETURN ADDRESS
Please email support@shannonkathleenbags.com with your order number to obtain return instructions and the correct return address.
Do not ship returns to our business address without confirmation.
Customers must contact customer service and receive return instructions before sending any bags and accessories back.
3. RETURN REQUIREMENTS
To qualify for a return, bags and accessories must be unused, remain in their original condition, and include original packaging, tags, accessories, or other materials, where applicable.
Returned bags and accessories must not show signs of use, damage, alteration, modification, stains, or other conditions that may affect return eligibility.
Customers must provide relevant order information and contact customer service before sending a return.
4. RETURN SHIPPING RESPONSIBILITY
Customers are responsible for return shipping costs when a return is requested for personal reasons, incorrect selection, change of mind, ordering the wrong bags and accessories, or other reasons not caused by a product defect or shipping error.
Return shipping costs may be covered when the bags and accessories received are damaged, defective, incorrect, or affected by a fulfillment error.
Customers are encouraged to use a shipping method that provides tracking information when returning bags and accessories. The website is not responsible for returned packages that are lost during transportation.
5. REFUND PROCESSING TIME
After the returned bags and accessories are received and inspected, approved refunds will generally be processed within approximately 3 days.
6. REFUND METHOD
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.
7. NON-RETURNABLE SITUATIONS
Returns may not be accepted for bags and accessories that have been used, damaged through misuse, altered, modified, or otherwise fail to meet the return requirements.
Orders sent back without prior communication or approval may not be processed.